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Terms and Conditons

1. Booking and Cancellation Policy

  • Customers must provide at least 24 hours' notice for cancellations or rescheduling.

  • Cancellations made less than 24 hours before the scheduled appointment will incur a $50 cancellation fee.

2. Water and Electricity Usage

  • Customers must provide access to water and electricity for the duration of the detailing service.

  • If access to water and electricity is unavailable, the service may be rescheduled or canceled at the business's discretion.

3. Liability and Insurance

  • Upper Hutt Mobile Car Detailing is fully insured up to $1 million for any unforeseen incidents.

  • While all efforts are made to ensure no damage occurs during detailing, we will do our best to repair any damage caused by us. If necessary, we will cover the cost of professional repairs.

  • We are not liable for pre-existing damage or issues with the vehicle that may become apparent during the detailing process.

4. Pre- and Post-Service Documentation

  • Photos of the vehicle will be taken before and after each detail to document its condition.

  • These photos are compulsory and serve as proof of the vehicle's state before and after the service.

5. Customer Responsibilities

  • Customers must remove personal belongings from the vehicle before the appointment.

  • Upper Hutt Mobile Car Detailing is not responsible for lost or misplaced items left in the vehicle.

6. Weather and Unforeseen Circumstances

  • In case of severe weather conditions or other unforeseen circumstances, appointments may need to be rescheduled. Customers will be notified as soon as possible.

7. Agreement

  • By booking a service with Upper Hutt Mobile Car Detailing, the customer agrees to abide by the terms outlined in this policy document.

For any questions or clarifications, please contact us at 0273080892 or upperhuttmobilecardetailing@gmail.com

  • What is carpet extraction?
    Extraction is a deep-cleaning process used on carpets and upholstery. It involves using a specialized machine to inject cleaning solution into the fabric and then extracting dirt, grime, and stains, leaving the material fresh and clean.
  • Do you take photos of my vehicle?
    Yes, we take before-and-after photos of every detail. This helps ensure that any existing damage is documented and assists with verifying any damage claims.
  • What areas do you service?
    We operate within the Hutt but feel free to contact us to check if we can come to your location.
  • What is ceramic coating?
    Ceramic coating is a protective layer applied to your car’s paint. It creates a hydrophobic surface that repels water, dirt, and contaminants, providing long-term protection and making your vehicle easier to clean.
  • Should I remove personal items from my car before the detail?
    Yes, we recommend removing as many personal items as possible before your appointment. This allows us to clean your vehicle more thoroughly and prevents any items from being misplaced.
  • How do I book a detailing appointment?
    You can book an appointment through our website, by phone, or by messaging us on social media.
  • Do I need to provide water and electricity?
    Yes, we require access to your water and electricity supply. However, we bring our own hoses and extension cables to make the process as convenient as possible.
  • Do you offer discounts for regular customers?
    Yes! We offer discounts for recurring customers(members) and businesses with multiple vehicles. Contact us to discuss a custom plan.
  • What payment methods do you accept?
    We accept cash, bank transfers, and most major debit/credit cards through Henry the accounting software.
  • What if my car is damaged during the detailing process?
    We take great care while detailing your vehicle, but in the unlikely event of damage, we are fully insured to cover any valid claims.
  • How long does a full detail take?
    The time required depends on the condition of the vehicle and the service selected. On average, a full detail takes between 4 to 6 hours.

+64 0273080892

upperhuttmobiledetailing@gmail.com

Upper Hutt, New Zealand

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© 2025 by Upper Hutt Mobile Car Detailing. All rights reserved.

 

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